Frequently Asked Questions

What products does Zippy offer?

Zippy offers a wide range of children’s clothing, footwear, and accessories for all ages—from newborns up to pre-teens. This includes everyday essentials, sleepwear, shoes, and seasonal collections for boys and girls.

What payment methods are accepted?

You can pay for your order using credit/debit cards or opt for cash on delivery (COD) at checkout.

Do you deliver across Lebanon?

Yes, Zippy provides delivery across Lebanon. Shipping fees and estimated delivery times are displayed during checkout.

How long does it take to process my order?

Orders are typically processed within 1–2 business days after confirmation. Once your order is processed, it will be prepared for shipment and delivered within the estimated timeframe shown at checkout. During busy periods, processing times may be slightly longer.

Can I return or exchange an item?

Yes, items can be exchanged within 30 days of delivery as long as they are unused, in original packaging, and have their tags intact. Refunds are provided as store credit within the same period.

Do you have a loyalty program?

Yes! Zippy offers a loyalty program where you earn points with every purchase. These points can later be redeemed as discounts or cashback on future orders.

Are your products safe for children?

Absolutely. All Zippy products comply with international safety and quality standards for children’s clothing and accessories.